Terms of service
TERMS OF SERVICE
OVERVIEW
Welcome to HAMA Nicotine Pouches. In these Terms of Service, the terms “we”, “us” and “our” refer to HAMA Nicotine Pouches. We operate this website and online store, including all related information, content, features, tools, products and services (the “Services”). Our store is powered by Shopify, which enables us to provide the Services to you.
These Terms of Service, together with any policies referred to within them, govern your use of the Services and any purchases made through our website. By accessing, browsing or using the Services, you agree to be bound by these Terms and by our Privacy Policy. If you do not agree, you must not use the Services.
Nothing in these Terms affects your statutory rights under the Consumer Rights Act 2015 or any other applicable UK consumer protection law.
SECTION 1 – AGE RESTRICTION, ACCESS AND ACCOUNT
Our products contain nicotine and are intended only for adults aged 18 years and over. By using the Services or placing an order, you confirm that you are at least 18 years of age. We reserve the right to carry out age verification checks and may refuse or cancel any order where satisfactory proof of age is not provided.
To use certain features of the Services, you may be asked to provide information such as your name, email address, billing address, shipping address and payment details. You confirm that all information you provide is accurate, current and complete.
You are responsible for maintaining the confidentiality of your account credentials and for all activity that occurs under your account. You must not transfer, sell or assign your account to another person.
SECTION 2 – OUR PRODUCTS
We make reasonable efforts to ensure that product descriptions, images and other information on the Services are accurate. However, colours and product appearance may vary depending on your device and display settings.
All product descriptions and availability are subject to change without notice. We reserve the right to discontinue products or limit quantities offered to any customer, geographic region or jurisdiction.
Our products should be used only as intended and kept out of the reach of children and pets.
SECTION 3 – ORDERS
When you place an order, you are making an offer to purchase products from us. We may accept or decline an order at our discretion. A contract is formed only when we send you an order acceptance or dispatch confirmation email.
We may refuse or cancel an order where, for example:
- age verification cannot be completed;
- payment is not authorised;
- a pricing or product description error has occurred; or
- we suspect fraudulent or unlawful activity.
If we cancel an order after payment has been taken, we will refund the amount paid using the original payment method.
Returns and exchanges are governed by our Refund Policy.
SECTION 4 – PRICES AND BILLING
All prices displayed on our website are in Pounds Sterling (£) and include UK VAT where applicable, unless otherwise stated. Delivery charges are shown separately during checkout.
Prices and promotions may change without notice. The price payable for your order will be the price displayed at the time you submit your order.
You agree to provide accurate and complete billing and payment information for all purchases. By placing an order, you confirm that you are authorised to use the payment method provided.
SECTION 5 – SHIPPING AND DELIVERY
Delivery times are estimates only and are not guaranteed. We are not responsible for delays caused by carriers, customs authorities or events outside our reasonable control.
Risk in the products passes to you when the products are delivered to the address specified in your order. Ownership of the products passes to you once we have received payment in full.
SECTION 6 – INTELLECTUAL PROPERTY
All content available through the Services, including our website design, text, graphics, images, logos, product names, videos, packaging and branding, is owned by or licensed to HAMA Nicotine Pouches and is protected by UK copyright, trademark and other intellectual property laws.
You may use the Services for personal, non-commercial purposes only. You must not copy, reproduce, distribute, modify, publish or otherwise exploit any content from the Services without our prior written permission.
The HAMA name, logo, product names, designs and slogans are the intellectual property of HAMA Nicotine Pouches. Unauthorised use is prohibited. Shopify and related branding belong to Shopify Inc. All other trademarks and brand names belong to their respective owners.
SECTION 7 – OPTIONAL TOOLS
We may provide access to tools or services operated by third parties. These tools are provided on an “as is” and “as available” basis without warranties or guarantees. Your use of any third-party tool is at your own risk and subject to the relevant third party’s terms.
SECTION 8 – THIRD-PARTY LINKS
The Services may contain links to third-party websites or content. We are not responsible for the availability, accuracy or content of third-party sites and your use of them is at your own risk.
SECTION 9 – RELATIONSHIP WITH SHOPIFY
Our store is powered by Shopify. However, any purchase you make through this website is made directly with HAMA Nicotine Pouches, not with Shopify. Shopify is not responsible for the products sold through our store or for any transaction between you and us.
SECTION 10 – PRIVACY
We process personal information in accordance with our Privacy Policy and applicable UK data protection laws, including the UK GDPR and the Data Protection Act 2018. By using the Services, you acknowledge that you have read our Privacy Policy.
Because the Services are hosted by Shopify, certain information is also processed by Shopify to enable the operation and improvement of the Services.
SECTION 11 – FEEDBACK
If you submit reviews, suggestions, ideas or other feedback, you grant us a non-exclusive, worldwide, royalty-free licence to use, reproduce, modify, publish and display that feedback for the purpose of operating, improving and promoting our Services.
You confirm that you have the right to submit any feedback you provide and that it does not infringe the rights of any third party.
SECTION 12 – ERRORS AND OMISSIONS
Occasionally information on the Services may contain typographical errors, inaccuracies or omissions relating to product descriptions, pricing, promotions, delivery charges or availability. We reserve the right to correct such errors and, where necessary, cancel affected orders.
SECTION 13 – PROHIBITED USES
You may use the Services only for lawful purposes. You must not use the Services to:
- violate any applicable law;
- infringe intellectual property rights;
- transmit harmful code or malware;
- send unsolicited marketing communications;
- impersonate another person; or
- interfere with the security or operation of the Services.
We may suspend or terminate access to the Services if we reasonably believe you have breached these Terms.
SECTION 14 – AGENTS
If you use automated software, bots or other agents to access the Services, you must ensure that such tools identify themselves accurately and comply with any technical measures we use to manage automated access. We may restrict or block automated access at our discretion.
SECTION 15 – TERMINATION
We may suspend or terminate your access to the Services if you breach these Terms or if we reasonably believe such action is necessary to protect our business, customers or the integrity of the Services. Any rights and obligations that by their nature should continue after termination will remain in effect.
SECTION 16 – DISCLAIMER OF WARRANTIES
We provide the Services and products on an “as available” basis. To the fullest extent permitted by law, we exclude all warranties and representations not expressly stated in these Terms.
Nothing in these Terms excludes or limits your statutory rights under the Consumer Rights Act 2015 or any liability that cannot lawfully be excluded or limited under English law.
SECTION 17 – LIMITATION OF LIABILITY
To the fullest extent permitted by law, we shall not be liable for any indirect or consequential loss, loss of profits, loss of revenue, loss of data or loss of business arising from your use of the Services or products purchased through the Services.
Nothing in these Terms limits or excludes our liability for:
- death or personal injury caused by negligence;
- fraud or fraudulent misrepresentation; or
- any liability that cannot be excluded or limited under English law.
SECTION 18 – INDEMNITY
You agree to compensate us for any reasonable losses, damages or costs that we incur as a result of your breach of these Terms or your unlawful use of the Services.
SECTION 19 – SEVERABILITY
If any provision of these Terms is found to be unlawful or unenforceable, the remaining provisions will continue in full force and effect.
SECTION 20 – ENTIRE AGREEMENT
These Terms, together with any policies referred to within them, constitute the entire agreement between you and HAMA Nicotine Pouches regarding your use of the Services.
SECTION 21 – ASSIGNMENT
You may not transfer your rights or obligations under these Terms without our prior written consent. We may transfer our rights and obligations under these Terms to another business provided this does not materially affect your rights.
SECTION 22 – GOVERNING LAW
These Terms are governed by the laws of England and Wales. If you are a consumer, you may bring legal proceedings in the courts of England and Wales or, if you live in Scotland or Northern Ireland, in the courts of your home jurisdiction.
SECTION 23 – HEADINGS
Section headings are included for convenience only and do not affect the interpretation of these Terms.
SECTION 24 – CHANGES TO THESE TERMS
We may update these Terms from time to time. Any changes will be posted on this page and will take effect from the date stated in the updated Terms. Your continued use of the Services after changes are posted constitutes acceptance of the updated Terms.
SECTION 25 – CONTACT INFORMATION
Questions about these Terms should be sent to:
HAMA Nicotine Pouches
Email: support@hamanic.com
Website: https://www.hamanic.com
Company Name: HAMA SCAR LIMITED
Company Number: 16337680
Company Address: Continuity House, Queen Margaret’s Road, Scarborough, North Yorkshire, YO11 2YH, United Kingdom